Individual consultants (IC) in our Service and Support Administration( (SSA) play an important role in the lives of individuals with disabilities in Richland County.
They help connect the individual to services and supports that person might need. However, ICs don't choose or assign a provider. Individuals and their family must have free choice of power.
The role of the IC is to help identify what may be important to that individual and then coordinate interviews or facilitate contacts that will help a person decide which provider will best meet his or her needs.
If an individual is looking to find a service/support provider, we are here to help! The first thing an individual must do is talk to the individual consultant (IC) and/or team members about what is wanted or needed. ICs will assist the individual to identify voluntary and/or paid supports. At this point, the individual can either search independently for a provider on the main Ohio Department of Developmental Disabilities (DODD) website, or get assistance from the IC to download a master list of provider options. The DODD search tool can help narrow down the provider selection pool and finalize a list of names and contact information of certified providers.
The IC will also complete a “Request for Provider” (RFP). This is part of the Free Choice of Provider process, whereby the request for services/supports is posted on our “Provider List-Serve” (email list for all providers certified in Richland County). After reading the email request, the provider can choose to contact the county board staff listed on the request expressing interest, and the individual will decide whether to set up additional calls or interviews.
The Richland County Board of Developmental Disabilities/Richland Newhope is committed to helping individuals find supports that are the right fit. If you have concerns about your services, don't hesitate to speak to your individual consultant (IC). They may be able to help solve your problem or concern immediately.
If you aren't sure who to talk to, please contact us at 419-774-4201 or via email.
If you have been denied services, you have the right to appeal.